The Forum - 05/08/2008  (Plain Text Version)

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In this issue:
Lead
•  President’s Corner – An Industry, A Profession and a Responsibility
Featured Columns
•  From the Editor’s Desk….
•  For Our Members
•  Focus on Three
•  Organizational Gatekeeping: itSMF USA Governance
•  Interest Group (IG) Services Update
•  San Francisco, Here We Come!
ITIL®/ITSM Related Articles
•  Service Strategy – The Intended Outcome
•  How to Justify Getting Started with ITIL® by Thinking Outside of the IT Box
•  Thinking Strategically about Services
•  IT Service Management: Where do we begin?
•  An old friend called Project Management: Bringing Project Management into ITIL® v3
•  ITIL® Strategy Needs to be Strategically Planned
•  Do’s and Don’ts - Business Service Management
•  Six Sigma and IT Service Management: Don’t recreate the wheel…just spin it a little faster and better!
LIG News
•  Practitioner Discussions Bring Wisconsin LIG Interests Into Focus
•  Speakers Needed for Ohio Valley LIG Professional Day on June 5
•  Growing Strong: National Capital LIG and ITIL®
•  itSMF New England LIG and Harvard University Host "Improving Process in Higher Education"

Speakers Needed for Ohio Valley LIG Professional Day on June 5

By Carol Hibbard, Communications Chair and Nancy Tate, Program Chair
The Indianapolis event, “Service Improvement Though the Implementation of Maintenance and Mechanics,” will be held June 5th – speakers are needed!

On June 5, 2008, the itSMF USA^® Ohio Valley LIG will be hosting a Professional Day. It will be held at the Fishers Conference Center in Fishers, Indiana, a suburb of Indianapolis. 

The theme of this event will be centered on the auto racing activities that are traditional for the Indianapolis area in May and June of each year. Tying itSMF USA® and the Indy theme together, our event will be called: “Service Improvement Through the Implementation of Maintenance and Mechanics.”

The following topics have been suggested for the general session speakers and breakout table discussions.  Please feel free to select one of them or create one that binds the Professional Day theme with your area of expertise.

POTENTIAL TOPICS

Indy Theme	Industry Terminology
Fixing a Breakdown	Problem Management
Preventative Maintenance	Tuning Your Processes
Gentlemen, Start Your Engines	Initiating an ITIL® adoption
Out of the Pit and On The Track	ITIL® Strategy
Organizing The Pit Crew	Discipline Integration
Staying in the Race	Availability Management
How To Obtain Sponsorship	Financial Management
Who’s in the Driver’s Seat?	Top Down vs. Bottom Up Sponsorship
Qualifying Lap	Demonstrating Value
Crash & Burn	Emergency Response Team (How To Recover?)
Turn Key Car?	Knowing When To Build or Buy
Synchronizing The Pit Crew	Knowledge Management

• The Registration activities will be centered on “Qualifying.”
• The Breaks will be centered on “Pit Stops.” 
• The Closing Remarks will be centered on “Victory Lap.”

Interested speakers should contact Program Chair, Nancy Tate, via phone at (502) 961-7538 or email at ntate@ups.com, for discussion, questions, or suggestions.