The Forum - 05/08/2008 (Plain Text Version)

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In this issue:
Lead
• President’s Corner – An Industry, A Profession and a Responsibility
Featured Columns
• From the Editor’s Desk….
• For Our Members
• Focus on Three
• Organizational Gatekeeping: itSMF USA Governance
• Interest Group (IG) Services Update
• San Francisco, Here We Come!
ITIL®/ITSM Related Articles
• Service Strategy – The Intended Outcome
• How to Justify Getting Started with ITIL® by Thinking Outside of the IT Box
• Thinking Strategically about Services
• IT Service Management: Where do we begin?
• An old friend called Project Management: Bringing Project Management into ITIL® v3
• ITIL® Strategy Needs to be Strategically Planned
• Do’s and Don’ts - Business Service Management
• Six Sigma and IT Service Management: Don’t recreate the wheel…just spin it a little faster and better!
LIG News
• Practitioner Discussions Bring Wisconsin LIG Interests Into Focus
• Speakers Needed for Ohio Valley LIG Professional Day on June 5
• Growing Strong: National Capital LIG and ITIL®
• itSMF New England LIG and Harvard University Host "Improving Process in Higher Education"

From the Editor’s Desk….

By Susan Trembly, Forum e-Newsletter Editor
Editor Susan Trembly thanks all Forum contributors and issues a call for articles on Transitioning IT Services for the July issue.

Dear Members:

We are very pleased that members of the itSMF USA^® community continue to be impressed with our new format and content. This issue is packed with many ITIL^®/ ITSM and LIG articles, as well as itSMF USA^® committee updates and regular columns. A big thank you to the Forum Committee!! You are an outstanding group of individuals. On behalf of the Committee, thank you to all who contributed. We hope everyone will enjoy the content of this issue. There are many exciting things happening at itSMF USA^®, all geared to continually provide value to our members and improve organizational structure (see David Cannon’s President’s Corner – Board Progress section).

As previously published, we would welcome additional volunteers to serve on the Forum Committee as Contributing Editors to solicit articles and participate in the committee review process. Due to the increased interest in being published in our newsletter and the number of articles we are receiving, there are plenty of opportunities to be involved. If you are interested, please contact me at 626/449-3300 or by email at

strembly@itsmfusa.org.

The theme for the next issue of the Forum e-Newsletter will be Transitioning IT Services…we value your contributions on this topic, as well as general ITSM articles and LIG articles that will be of interest to our readers; the deadline for articles is no later than June 10, 2008. To obtain Author Guidelines, please go to: http://web.memberclicks.com/mc/page.do?sitePageId=5195 .

Best regards,

Susan Trembly, Editor
strembly@itsmfusa.org

THE FORUM COMMITTEE

Susan Trembly – Editor
Kirk Holmes – itSMF USA Knowledge Management Chair
Merily Talalla – Designer/Desktop Publisher
Tess DePalma – Copy Editor
Anil Balla - Contributing Editor
Wendy Barrington - Contributing Editor
Doug Hymel - Contributing Editor
Robyn McGregor - Contributing Editor
Silvia Siqueira - Contributing Editor
Cheryl Winters - Contributing Editor

2008 Publishing Schedule

Issue	ITIL^® Themes	Deadline for Articles/Ad Reservations	Deadline for Ad Art	Target Publish Date
July 2008	Transitioning IT Services	June 10, 2008	July 2, 2008	July 12, 2008
October 2008	Designing & Developing IT Services	September 18, 2008	October 8, 2008	October 18, 2008
Nov / Dec 2008	Continually Improving IT Services	October 20, 2008	November 12, 2008	November 21, 2008

“The FORUM e-Newsletter” is the semi-monthly newsletter of the IT Service Management Forum USA (itSMF USA^®).The Editor reserves the sole right to accept, refuse or modify articles based on itSMF USA® policies or other acceptability criteria. The itSMF USA®, its officers, directors, newsletter editors, and contributors offer for this publication no warranties, express or implied, including any implied warranty of merchantability and/or fitness for a particular purpose. Under no circumstances shall the itSMF USA® be liable for any special, direct or indirect, incidental or consequential damages resulting from any actions taken or omissions made, due to reliance on any information from any source contained in, or linked to, this newsletter.

Publication in the FORUM e-Newsletter does not constitute an endorsement of any product(s) or service(s) advertised herein by third parties. The itSMF USA® is not responsible for the accuracy (or lack thereof) of any advertisement or article herein contained.

itSMF USA^®is a Registered Trademark of the Information Technology Service Management Forum USA.

ITIL^®is a Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries.