President's Corner
Sallie Kennedy, itSMF USA President
This month, itSMF USA President, Sallie Kennedy turns her column over to Andy Atencio, Program Chair for the FUSION09 event, so he can give you a first-hand preview of the event! [More]
Board of Director News
New Board Member Named
Sallie Kennedy, itSMF USA President
Please read this note from itSMF USA President, Sallie Kennedy, detailing some changes that have taken place on the itSMF USA Board of Directors [More]
ITIL® /ITSM
IT Optimization - What Matters?
Mark Ernest, IBM Distinguished Engineer
What do CEO’s and CIO’s around the globe think is important when it comes to IT Optimization? In a global research study conducted by IBM, this and many questions were explored. The top of the list in CEO expectations was that their IT organization must help their business stay competitive and thrive in a challenging business climate. This article looks at operational efficiency, business resiliency and dynamic infrastructure as the outcomes of an optimization effort. Start reading here, and then review our other authors’ views on those Service Management processes that will help in your IT Optimization effort. [More]
Optimization of IT Infrastructure Services (And the Relationship to IT Governance)
Ron Hammer, Maryville Technologies
Does optimizing your IT infrastructure really provide a significant return on your investment of IT dollars? Even if it does, given the fact that IT should be working to optimize infrastructure and resources as an every day task in today’s economic conditions, perhaps the biggest bang for the buck comes from IT governance. Read this compelling view of how governance provides the value that allows IT to become more than just another cost center. [More]
The Importance of Event Management & Monitoring for IT Infrastructure Optimization
John Worthington, MyServiceMonitor, LLC
As good practice frameworks enable us to become more and more business focused, it’s also important that we are using our monitoring tools to monitor the right things. Gone are the days of monitoring a network map and up/down server status. To truly optimize IT infrastructure and resources, you need to be monitoring your business services. This article will help you evaluate whether you’re monitoring the right things and how to get there if you’re not. [More]
Service Design – Your Key to IT Optimization
Phyllis Drucker, itSMF USA
Projects are no longer delivered in a vacuum or by a single silo. Take a closer look at how optimization of infrastructure and resources actually starts in the service design process. A good service design implementation can help you break down the silos that lead to this old way of thinking and save money through cost effective use of infrastructure and personnel. Read how here! [More]
Cost Optimization Through Problem Management
David Whitten, Plexent
With continuing pressure to increase excellence and decrease costs, Problem Management is a key area to tackle in any IT optimization effort. Decreasing incidents through root cause analysis allows the operational teams to focus on improvements to infrastructure and services. Learn more about this important aspect of your Service Management implementation, along with metrics to support it. [More]
Using an ITIL-based Approach to Optimizing Infrastructure Costs
Sanjay Kumar
Service Management brings a different twist to how infrastructure costs can be calculated. Traditional methods leave out many critical factors needed to insure success of business services. This article looks at changing the way these calculations should be done, to insure they include the total cost of operation of a service, not just the infrastructure costs. [More]
Optimizing IT with Business Process Management (BPM)
John M. Clarke, ICCM
Optimizing IT Infrastructure is not always about the servers and network gear. It also includes the ways in which you optimize your resources to meet the needs of your business. Now that organizations have options and alternatives from outsourcing and off-shoring to data center virtualization, it is incumbent on IT to optimize its own processes and structure in order to validate and confirm its contribution to the value chain of the business it serves. Read this introduction to a white paper that’s now available on our web site. [More]
ITSM Implementations: Popular Patterns, Emerging Trends and Key Lessons
Dhiraj Gupta, Progressive Insurance
This very thorough analysis of current patterns and emerging trends in the industry discusses the reason implementations are started, where ITSM lives within the IT organizations, and the structure of the team delivering the project. Additionally you can read more about some key lessons learned by experience in years of ITSM implementations. Read the intro for this in-depth white paper now available on our website. [More]
Organizational News
Awards Nominations Now Open!
It’s that time of the year when itSMF USA begins preparations to acknowledge our members and volunteers for their special efforts throughout the year. Nominations have opened for the 2009 itSMF USA Awards Program and you can read a description of each of the awards available along with information on how to nominate yourself or someone else for an award in this informative article. [More]
ITSMF Bookstore Expands Offerings
Read more about exciting new resources in our bookstore and plans for our continuous bookstore improvement program! [More]
Great LIG Events
Give our LIGs a challenge and they rise to it! This article features two recent successful LIG events and offers some tips and tricks if your LIG is taking on an event with an expo floor. [More]
If you are still having problems receiving our communications, see our white-listing page for more details: http://www.commpartners.com/website/white-listing.htm
Click here to unsubscribe
150 East Colorado Boulevard, Suite 215, Pasadena, California 91105 | Phone: 626/449-3300