President's Corner
Sallie Kennedy, President, itSMF USA
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ITILŪ /ITSM
Managing IT With Constant Change
Rodger Devillier, Maryville Technologies
In this era of economic uncertainty, IT is experiencing unprecedented pressure to reduce costs while maintaining vital operations. At the same time it’s critical for the business and IT to remain nimble and able to respond to changes in customers needs. This article delves into this difficult conundrum to provide insight on how you can add value to your IT organization. [More]
The Truth About BSM - What It Is And What It Isn't
Hank Marquis, Global Knowledge
If part of the key to managing change in IT is Business Service Management, it follows that an understanding of BSM is critical to managing change. This article provides a great primer in BSM, from its roots to defining what it is and how to engage in it. When done well, BSM provides the guidance an IT executive requires to align with business, control the costs of IT, improve IT service quality, and balance resource allocations; all critical needs in today’s economy. [More]
Two Important ITILŪ Terms
Tom Pierce, Third Sky, Inc.
This commentary provides an interesting look at the impact of leaping before you look vs. looking before you leap and the potential disaster that looms in one of these approaches. Are you ready to answer the author’s challenge? [More]
Keys to Successful Change
Thorsten Manthey
This article picks up at the next level of managing constant change – the people factor. Executive buy-in and support are critical to the overall success of a project and this article addresses this along with providing concrete examples of communication plans. A must-read for anyone involved in the change management process! [More]
Changes and the Importance of the CMDB
Phillip Hellerman
This article will prove invaluable for anyone involved in the change management process! These seven insights could prevent your organization from future catastrophe. Why? To properly manage change, you need to understand and document the infrastructure component that has been changed. If you don’t do this, not only will your ability to understand the impact of that change be jeopardized, but so will future problem management efforts! Can you effectively determine root cause of an issue if your CMDB is too generalized? No! This simple guide can help you prevent a common CMDB mistake that has huge ramifications for IT. [More]
Getting Facilities Involved With the Change Management Process
Tony Ulichnie
Much has been said and written about IT silos, but Facilities is often the forgotten silo. IT professionals may complain about the impact of not involving all of the parties involved in the change, yet how many of them involve their facilities organizations from the onset of change management? This forgotten area is more critical than you think and in this era of “Green IT” can provide more value than you expect. Find out more about engaging them to help you deliver business services. [More]
ITSM Workout
Rhett Glauser
In the world of change management, business service management and the current economic climate, this article provides you with tips to maintaining agility in providing services your business needs. Don your running gear and learn how to give your business what it needs to shape up, endure and outlast the economy. [More]
Big Stick vs. Open Door
Kelli Black, Enterprise Rent-a-Car
This article is a useful look at how to maintain the Change Management process in your organization. We all have struggled to find the right balance between management approaches and this article provides some insights into finding this balance and some useful tips you can use along the way. [More]
Organization News
Organization News For Our Members
Phyllis Drucker, itSMF USA Operations Director
Much has happened over the last few months! The board has a new member, fifty white papers have been added to the website, the bookstore has new additions and the organization has begun offering webcasts and on-line conferences. This column will help you keep up with the fast pace of improvements being seen by the organization. [More]
IG News
Interest Group News
Bob Hudecek, itSMF USA Business Development/IG Services Manager
Our Local Interest Groups bring networking and training to a number of local areas. Read about some of the latest meetings and preview what’s to come. These local forums are your way of getting to know what’s happening in your ITSM community. [More]
Share Your Expertise: A Call for Article Submissions
Phyllis Drucker, itSMF USA Operations Director
Showcase your knowledge by submitting white papers and articles for “The Forum”!
[More]
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