President's Corner
By Sallie Kennedy, itSMF USA President
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Meet the itSMF USA Board of Directors
By Susan Trembly and Carol Osborn, itSMF USA Staff
Find out more about itSMF USA’s newest Board members, Bill Bennett and Cassius Downs; and returning members, Dennis Ravenelle and Rob Stroud! [More]
Featured Article
Five Proven Strategies for Reducing Costs Using IT Service Management
By Jayne Groll, ITSM Academy
In today’s economic climate, now is not the time to panic and discard processes. Reducing cost is more than just lowering the bottom line. It takes a thorough review and understanding of the value proposition of the services you provide. ITSM best practices can steer companies through the stormy weather ahead. This article is jammed with takeaways and tips for every IT organization. [More]
ITIL®/ITSM Articles
How to Prepare for a Budget Crisis: Financial Life Support for Your ITSM Program
By Carlos Casanova, President, K2 Solutions Group, Inc.
Taking a preventive approach to shrinking budgets can help save the life of your IT projects. This article provides pro-active steps you can take to preserve your IT projects and at the same time demonstrate your strategic leadership skills. A must-read for every IT professional! [More]
Effective Cost and Resource Management with an ISG
By Thomas Ruotolo, Management Consultant for Maryville Technologies
Starting a program to strategically align IT with the business can be challenging. The author explains how launching an IT Strategy and Steering Group (ISG) can help…and also save your company some money. [More]
Managing Human Resources Using ITIL®
By David Whitten, Senior Executive Consultant, Plexent
Many companies balance their IT budgets through a combination of controlling employee costs and outsourcing, but this may not be the most effective option. This article details how one company saved millions in labor costs and significantly increased customer satisfaction by applying ITIL® metrics to their human resources. [More]
Industry Research: IT Performance Measurement Strategies Still Rely Strongly on Spreadsheets
By Arjan Woertman, ITpreneurs
An international research project reveals that while Performance Management gains prominence within IT organizations, most IT managers fall back on internally created spreadsheets for IT decision making. The report reveals weaknesses in choosing key performance indicators and in identifying resources. Read more about the survey to see how you compare. [More]
LIG and Organization News
itSMF USA Announces Road Show ’09: Service Management Best Practices featuring ISO/IEC 20000
By Phyllis Drucker, itSMF USA Operations Director
itSMF USA is bringing training and networking events closer to our members with six Road Shows that will feature the latest information on ISO/IEC 20000. [More]
itSMF USA Announces Two New Additions to its Bookstore
The ITIL® V3 Foundation Handbook and Key Element Guide Suite are now available at the itSMF USA Bookstore. [More]
New England LIG Event: Making Sense of Standards and Frameworks for Managing IT Services
By Valerie Arraj, New England LIG President
On January 27, The New England LIG will host a half-day Standards and Frameworks session, “Making Sense of Standards and Frameworks for Managing IT Services.” [More]
Share your Expertise: A Call for Submissions
Showcase your knowledge in one of the itSMF USA publications! [More]
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