President’s Corner, LIGs – So Much More than a Meeting!
By David Cannon, ITSM Practice Principal, HP
 |
[More]
Featured Columns
From the Editor’s Desk…
Forum Editor Susan Trembly describes this issue’s outstanding line up of articles and asks the question…"Have you ever fantasized about being a published author?" The Forum e-Newsletter is committed to fostering new talent!
[More]
Focus on Three
By Shirley Lacy, Managing Director of ConnectSphere, and the Forum Committee
 |
[More]
Update on itSMF USA® Operations
By Phyllis Drucker, itSMF USA Operations Director
In just over ten years, itSMF USA grew from a volunteer run organization to a full blown professional association. Our new Operations Director describes her goals for building a technical and operational infrastructure to support the continued growth of this organization.
[More]
Organizational Gatekeeping: itSMF USA® Governance
By Sallie Kennedy, itSMF USA President-Elect, Governance Chair
As part of an organization-wide effort to structure service delivery to better serve our members, the Governance Committee is working to organize portfolios and assess our current organizational structure.
[More]
Interest Group (IG) Services Update
By Lisa Schlaf, itSMF USA® Board of Directors, IG Services
An in-depth look at the how the IG committee, the LIG President’s Council and other Board members are working to identify and provide the support LIGs and SIGs need to succeed.
[More]
For Our Members
By Richard Berg, itSMF USA® Board of Directors, Member Services Portfolio
The idea of a definitive Registry for people with qualifications in ITSM has been around a long time. This author describes the Registry and Continuing Education Committee’s plans to make this idea a reality.
[More]
Update and Changes to the Knowledge Management Committee
By Kirk Holmes, itSMF USA® Treasurer and introducing Dennis Ravenelle as Chair, Knowledge Management Committee
The author introduces new Knowledge Management (KM) Chair Dennis Ravenelle and provides a synopsis of the current and future KM Committee initiatives.
[More]
itSMF USA® Advisory Board Update
By Leah Palmer, Past President
The itSMF USA Advisory Board is undergoing structural changes. The author provides a detailed restructuring plan that will ensure that this group reflects the diverse membership of our organization.
[More]
ITIL/ITSM Articles
Happy Birthday ITIL®v3 – what a year it’s been!
By Robert Stroud, itSMF USA Board of Directors, Events Chair
So much has happened in the one short year since the launch of ITIL v3, and there’s much more on the way!
[More]
Feeling Left Out? The Implications of ITIL® V3 for the ITIL Champion
By Glen Willis, PA Consulting Group
After pioneering ITIL at your organization, the significant changes introduced in ITIL v3 may have you feeling left out. Don’t give up. Read this.
[More]
Service Catalog – Ready When You Are!
By Beth Sherlock, EMC Infra Implementation Consultant
The author examines the benefits of IT professionals and business managers learning to speak the same language – plus potential pitfalls of misreading signs.
[More]
Achieving More from your Suppliers without Spending More: Tips for Sucessful Supplier Relationship Management
By Isabel Wells, PA Consulting Group
A failing relationship with a supplier can cost more than just money. Drawing on insight from five hundred plus sourcing professionals, this article outlines time-tested methods for getting more from your supplier relationships.
[More]
Service Transition – Breaking Down the Wall
By Adriaan van de Rijken, ITIL® Service Manager and Executive Consultant, Plexent
You know that feeling that Operations staff get when confronted yet again with another change that needs to be implemented, preferably yesterday? All too often new or modified services are “thrown over the wall.” The author explains how Service Transition is the bridge between Service Design and Service Operation.
[More]
itSMF USA® Puerto Rico LIG Member appointed first ITIL® APMG Assessor from This Hemisphere
By Albert Aguilar, Contributing Editor, The Forum e-Newsletter
An interview with Juan Jimenez, the first ITIL Assessor to be appointed in North America.
[More]
Essential ITIL®: What You Need To Succeed
By Malcolm Fry, Executive Advisor to CA
There has probably been more written about ITIL than is contained in the ITIL books themselves. The author goes over the ITIL processes that are essential to today’s IT organizations and the services they deliver.
[More]
Root Cause Analysis in ITIL®: Part 1, The “New” Deming Cycle: Plan, Do, Stop
By Jan D. Vromant, Deloitte Consulting
How can you solve a problem you don’t understand? This article describes the value of Root Cause Analysis and the obstacles that frequently prevent it.
[More]
The Ugly Truth about Service Transition
By Keith Carter, Director of Business Development, Third Sky, Inc
Perhaps you’ve heard this complaint: “things don’t work in production like they did in the demo, development, testing…” This article includes strategic approaches to help Service Transition go smoothly.
[More]
The ITIL® Version 3 Prescription for Transitioning Services
By Lou Hunnebeck, VP, ITSM Vision & Strategy, Third Sky, Inc.
The author provides a comprehensive prescription for healthier Service Transitions.
[More]
Service Transition: Service Validation and Testing
By Aaron Vander Giessen, Maryville Technologies
The risks of not including Service Validation and Testing include loss of productivity and revenue, as well as credibility. The author explains how investing in Service Validation and Testing can pay off in the long run.
[More]
Feature Articles
The Passion for “Service Management”...Behind the scenes of The Forum e-Newsletter
By Silvia Alice Siqueira, Contributing Editor The Forum e-Newsletter
Meet the passionate people behind your newsletter. [More]
Dennis Ravenelle is Appointed to the itSMF USA® Board of Directors
Meet newly appointed board member Dennis Ravenelle, who will serve as the Chair of the Knowledge Management portfolio. [More]
What to Do in San Francisco Before, During and After Fusion 08
By Albert Aguilar, Forum Contributing Editor, San Francisco Bay Area LIG member
A San Francisco local shares everything you need to know to have a great time during Fusion 08.
[More]
Top Ten Reasons to Become a Forum Author
By Albert Aguilar, Contributing Editor – SF Bay Area LIG
Do you have what it takes to be a Forum author? Check out the top ten reasons to become a published author…not to mention the perks!
[More]
LIG/SIG News
May 20th itSMF USA® Texas Expo a Huge Success!
By Wendy Barrington, Forum Contributing Editor, Houston LIG
First annual expo draws IT enthusiasts from all across the Lone Star State. [More]
South Florida LIG 2008 Annual Support Conference & Vendor Show
By Susana Diennemann, Marketing Chair
Attendees at the South Florida LIG Las Vegas-style event win big in a day packed with insights and practical information about ITIL implementation.
[More]
Ohio Valley LIG holds Professional Day
By Carol Hibbard, Hewlett-Packard, OV LIG Communications Chair
Ohio Valley LIG celebrates five years with an “Indy” event focused on Maintenance and Mechanics.
[More]
Wild West Vendor Shoot Out and IT Service Management Learnin' in Minnesota
By Leslie Kapocius, Communications and Marketing
The Minnesota LIG takes aim at Configuration Management, Continual Service Improvement and End-to-End Monitoring in a successful June 22nd event.
[More]
New England LIG’s Inaugural Conference and Vendor Fair
By Valerie Arraj, President
The New England LIG’s ambitious first event is a success! Nearly 80 participants and 11 vendors participated in June 3rd event.
[More]
San Francisco Bay Area LIG
By Albert Aguilar – Forum Contributing Editor, San Francisco Bay Area LIG Member
The topic of “The Business is IT…IT is the Business” was a major highlight of the June 18th SF Bay Area LIG Event. The speaker presentation focused on aligning IT and Business goals. [More]
Wisconsin LIG Shines Spotlight on Customer Satisfaction
By Kathy Kiepert and Anil Balla – Wisconsin LIG Communication Committee
Wisconsin LIG hosts enlightening event on using surveys and service catalogs to get closer to IT customers.
[More]
Healthcare SIG
By Heather Rix, co-chair, itSMF USA® Healthcare SIG
The author outlines the goals of the first itSMF USA industry-focused special interest group. [More]
If you are still having problems receiving our communications, see our white-listing page for more details: http://www.commpartners.com/website/white-listing.htm
Click here to unsubscribe
150 East Colorado Boulevard, Suite 215, Pasadena, California 91105 | Phone: 626/449-3300