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Lead President’s Corner – An Industry, A Profession and a Responsibility Featured Columns From the Editor’s Desk…. For Our Members Focus on Three Organizational Gatekeeping: itSMF USA Governance Interest Group (IG) Services Update San Francisco, Here We Come! ITIL®/ITSM Related Articles Service Strategy – The Intended Outcome How to Justify Getting Started with ITIL® by Thinking Outside of the IT Box Thinking Strategically about Services IT Service Management: Where do we begin? An old friend called Project Management: Bringing Project Management into ITIL® v3 ITIL® Strategy Needs to be Strategically Planned Do’s and Don’ts - Business Service Management Six Sigma and IT Service Management: Don’t recreate the wheel…just spin it a little faster and better! LIG News Practitioner Discussions Bring Wisconsin LIG Interests Into Focus Speakers Needed for Ohio Valley LIG Professional Day on June 5 Growing Strong: National Capital LIG and ITIL® itSMF New England LIG and Harvard University Host "Improving Process in Higher Education"   itSMF USA Home Page Email the Editor Contact us about your subscription information Search Back Issues   Print All Articles	Lead President’s Corner – An Industry, A Profession and a Responsibility By David Cannon, ITSM Practice Principal, HP David Cannon reflects on what the “Julie Linden” affair has taught us about itSMF and its history and values, our industry as a whole, and how we must stay focused and energized as we move into the future.  He also provides a Board Progress Update on several key projects. [More] Featured Columns From the Editor’s Desk…. By Susan Trembly, Forum e-Newsletter Editor Editor Susan Trembly thanks all Forum contributors and issues a call for articles on Transitioning IT Services for the July issue. [More] For Our Members By Richard Berg, itSMF USA® Board of Directors, Member Services Portfolio Author Richard Berg announces the formation of the itSMF USA® 2008 Awards Committee and planned awards for this year.  He also highlights the achievements of past award winners and solicits volunteers to get involved in the new “voice of our members” Sub-Committee. [More] Focus on Three By Majid Iqbal, Senior Director, Gartner Consulting, and the Forum Committee For the May issue of The Forum, our focus on ITIL® v3 leads to a discussion with Service Strategy co-author Majid Iqbal, answering the seven most frequently asked questions (so far), as shared by The Forum Committee. [More] Organizational Gatekeeping: itSMF USA Governance By Sallie Kennedy, itSMF USA® President-Elect, Governance Chair itSMF USA® President-Elect Sallie Kennedy describes how the newly-defined Board member portfolios, which may have several committees within their areas, should help the association better support the membership and provide more comprehensive services to support our growth into the year 2010. [More] Interest Group (IG) Services Update By Lisa Schlaf, itSMF USA® Board of Directors, IG Services Chair Author Lisa Schlaf provides an in depth look at the how the IG committee, the LIG President’s Council and other Board members are working to identify and provide the support LIGs and SIGs need to succeed. [More] San Francisco, Here We Come! By Julie Sneed, itSMF USA® Fusion 08 Committee Chair Fusion 08 Chair Julie Sneed states the feedback attendees provided last year was taken to heart as the Conference Committee strives to make this year’s conference our best yet! [More] ITIL®/ITSM Related Articles Service Strategy – The Intended Outcome By Alex Hernandez, Plexent As Sir Winston Churchill once said, “However beautiful the strategy, you should occasionally look at the results.” When building a Service Strategy, the author stresses you must make sure you have the customer’s outcome in mind. [More] How to Justify Getting Started with ITIL® by Thinking Outside of the IT Box By Hank Marquis, Enterprise Management Associates In today’s business climate and economic uncertainty, IT infrastructure expenditures are scrutinized by senior management. Not only are they requesting ROI justification, they are demanding it.  This article focuses on creating a case for ITIL® initiatives in measurable business terms.  [More] Thinking Strategically about Services By Reginald Lo, Vice President of Third Sky The author addresses the importance of categorizing and defining your services in a way that makes sense to customers. [More] IT Service Management: Where do we begin? By Michael Rizzo, Regional Sales Manager, Rapid Technologies It is very tempting to believe that technology can solve all of the problems in your organization.  It is a false and very misleading belief.  This author defines three important pieces for a successful implementation (or revamping) of IT initiatives: People, Process and Technology. [More] An old friend called Project Management: Bringing Project Management into ITIL® v3 By Silvia Siqueira, PMP, ITIL® Manager Sometimes we often forget to call that good old friend who used to give great advice.  The same can be said for Project Management.  The author provides a solution to organizations adopting new best practices: take the time to look back and see how other frameworks and methodologies can be integrated with ITIL® v3. [More] ITIL® Strategy Needs to be Strategically Planned By Ron Hovland, New Horizons The author provides an inside view of his recent presentation to an audience of key decision makers at a third party provider of IT services and , and how this group of C-level people learned that the ITIL® could be of interest to them and not just to IT. [More] Do’s and Don’ts - Business Service Management By Linh C. Ho, co-author and reviewer of several itSMF books and Compuware Sr. Product Marketing Manager Business Service Management (BSM) is still not mainstream, but it has certainly caught on over the last few years as questions have been asked and answered about its value and viability.  The author provides the lessons learned from customers and pioneering service management professionals about BSM.  [More] Six Sigma and IT Service Management: Don’t recreate the wheel…just spin it a little faster and better! By Pat Musto, Plexent The author explains that Six Sigma initiatives require judicious application of the right tools at the right point in the process.  However, when used as part of a process improvement focused on an ITIL® framework, Six Sigma can significantly improve the likelihood of sustainable change in the organization. [More] LIG News Practitioner Discussions Bring Wisconsin LIG Interests Into Focus By Kathy Kiepert and Anil Balla, Wisconsin LIG Communication Committee The members of the Wisconsin Local Interest Group (WILIG) engaged in lively dialog about Configuration Management, Availability Management and COBIT at their April meeting. [More] Speakers Needed for Ohio Valley LIG Professional Day on June 5 By Carol Hibbard, Communications Chair and Nancy Tate, Program Chair The Indianapolis event, “Service Improvement Though the Implementation of Maintenance and Mechanics,” will be held June 5th – speakers are needed! [More] Growing Strong: National Capital LIG and ITIL® By Kirk Holmes, President, National Capital LIG Highlights of the April 10th event: Sharon Taylor detailed “The Whole Story of ITIL®  v3,” and David Cannon mapped out the goals and future of itSMF USA® at a packed LIG event. [More] itSMF New England LIG and Harvard University Host "Improving Process in Higher Education" By Dennis Ravenelle, Senior Project Manager, Infrastructure & Operations Faculty of Arts & Sciences (FAS IT), Harvard University The March 24th meeting, “Improving Process in Higher Education,” provided an impressive, nationwide virtual panel of University IT professionals. [More]
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